It takes a careful restructure of your current business practices to reopen effectively. We initially looked at four ways to ensure clients return once the coronavirus lockdown lifts, particularly with your business software. Now, join us as well look at four more crucial methods to successfully reopen.
Update confirmation details
Booking confirmations provide clients with an expectation of their visit. Clients will also refer back to their confirmations before arrival, so it makes sense to communicate your COVID-19 declaration, new hygiene rules and a contact number or email in the details. That way, you can make sure clients are fully prepared before their arrival.
Enforce social distancing
Before you reopen, it’s worth planning how you will maintain social distancing to reduce any risk of infection. Using your software, you can stagger the arrival times for guests to keep different groups apart as best as possible. With a bit of extra time added to the end of a treatment, you can also make sure the treatment areas are sanitised and your clients check out without intervention.
New cancellation policy
An updated cancellation policy will make sure clients know where they stand once you reopen. For example, it may be worth waiving cancellation fees if the client cancels due to coronavirus symptoms. Updating your cancellation policy will ensure clients still feel confident to book without fear of being charges for circumstances out of their control.
Ensure staff are prepared
If you’re the brain of your business, your staff are the heart, which means you both need to be on the same page to reopen successfully. Outside of protective equipment such as hand sanitiser, gloves and masks, this means it’s important to make sure your staff are mentally prepared. Now is the ideal time to lift them up through an online hygiene course or your positive mentality to hit the ground running.
Premier Software’s systems can help update client medical details, waiver cancellation fees and even track treatment room usage to ensure hygiene procedures are followed. For more information or to book a free webinar or presentation, call: +44 (0)1543 466580 or visit www.premiersoftware.uk/book-a-consultation
